Digital Fundraising Doesn’t Exist…

    “Digital Fundraising Doesn’t Exist….. not what I expected to hear at the start of a two-day training session on the subject!…

Thirteen museums came together for four days of getting to know each other’s ideas and challenges, and plenty of learning.  The first meet up was in Hertfordshire, kindly hosted by Stevenage Museum.

“Of course, fundraising is about the personal connections and it’s the channel that may be digital. We have learnt so much. Before, we made in-roads into digital fundraising, but we now know how to make it a more engaging experience.. We are now primed to catch attention with a compelling story,  convert their interest into action and then into long-term commitment.

 We feel better informed to explore the use of technology, as part of an overall strategy that includes social media, emails and perhaps crowd-funding. The follow up consultancy time will be valuable once our ideas crystallise. Indeed, it would be wonderful if we can have a follow-up session in a year’s time to see how we’ve all progressed, to help each other with any obstacles that still need hurdling and to share success stories.”  Mark Copley, British Schools Museum

The Digital Fundraising Programme, run by SHARE Museums East and presented by David Burgess of Apollo Fundraising, was very professionally organised and well presented. We had lots of discussion and break-out groups – always effective ways of learning about new subjects, as well as gaining useful input from other attendees.

As a relatively new volunteer (as Webmaster for Bushey Museum and Art Gallery) I learnt a lot about the varied reasons for and benefits of digital fundraising and the many strategies, which can use a range of technologies, to implement these initiatives – as well as what makes them effective!  In the final session, we drafted Campaign Plan for an up-coming exhibition which would use many of the techniques learnt on the course, and which may also attract funding.

All in all, a very interesting, professional – and fun – couple of days which I really enjoyed, and which should help the Bushey Museum and the local community. Thanks all! Andrew Gunton, Bushey Museum

… I particularly enjoyed the exercise to make an online donation as it made realise just how short people’s patience is with interfaces that don’t work instantly and intuitively.  I surprised myself that when seeking to give a donation to an organisation that I admire and finding the process over-complicated and slow, I gave to another charity. A valuable lesson! Marion Hill, Hertfordshire Archives and Local Studies

 

 The November group was based in the Reading Room at Dunwich Museum on the Suffolk Coast. Again, many people were new to the museum so we were delighted to have it opened for us at lunchtime for people to have a quick peek.

My aims from this session were  1 – Awareness  of new opportunities, 2-  new channels of communication  3 – greater interactivity with our visitors.   David covered these thoroughly, mining down into relevant case studies and encouraging our participation using both discussion and activities. He frequently addressed our respective organisations directly with feedback on existing fundraising structures and the potential for new ones, making the training diverse and relevant. Ben Ridgeon, West Stow Anglo Saxon Village and Country Park

A thought-provoking couple of days, with a superb presenter – engaging, entertaining and not afraid to challenge us and ‘rattle the cage’ where necessary!  The proof of the pudding will, of course, be in the eating, but now plenty to chew over!  Jonny Wood, St Seraphim’s Icon & Railway Heritage Museum

 Starting with a warm welcome from our host Museum, we had two days in the Suffolk village that was once the second largest Medieval city in the country! David’s varied background in fundraising in the Museum and wider cultural sector provided a solid grounding for the two days. Digital fundraising doesn’t exist as such, as digital is just one option for building relationships alongside those made in the real world. This was one of the many assumptions were challenged throughout the two insightful days. 

We came away with a much broader and deeper understanding of the opportunities of digital fundraising with the important caveat that it is not a panacea to solve the financial voids in modern museums but is another chance to broaden the fundraising toolkit.  Robert Rose, Braintree District Museum

We look forward to lots of digital fundraising in the region!

Inside Museums – new SHARE programme

Inside Museums – new SHARE programme

 

Some of the Inside Museums participants exploring Nail Theory.

 

Networking on Steroids – Fraser Hale

‘Join the “Inside Museums” training course’, they said. ‘Come and learn more about why, what, and how museums are, they said. What they could have added was ‘by the way you’ll meet a dozen new, highly engaged, inquisitive and intelligent people who will gladly share their experiences, perspectives and insights with you while you learn together.’    Who wouldn’t want to do that?!

‘Inside Museums’ – led by Nick Winterbotham, and impeccably organised by SHARE Museums East, was an interactive and thought-provoking guided learning exercise. The two days included museum visits, object handling, group discussions, and plenty of time to network with both the students and the course leaders. What it did not contain was one single moment that wasn’t fun, interesting and useful.

When you hear the call to attend a SHARE event – heed it, you will not be disappointed!

What is a museum anyway? – Catherine Rizzo

Never having written a blog before in my life, and subtly being encouraged to produce one for SHARE Museums East, I had to ashamedly consult the omniscient ‘Google’ to find the answer to ‘What is a blog anyway?’.

The nature of queries, however, aptly resounds with the questions raised in the recent course run by SHARE – ‘Inside Museums: Your Part in Their Future’. The essence of the course encouraged participants to reflect on the overarching idea of ‘What is a museum anyway?’ What is their purpose? Why bother? Are they still relevant? Questions like this that make you stop and contemplate are we, in the museum sector, making a difference to people’s lives? To society?

In the day to day hustle and bustle of museum life, it can be easy to forget to stop and reflect on the purpose of museums. Certainly, changing a toilet seat for the second time in a week because the visitors have managed – yet again – to somehow work the hinges loose can, occasionally, make you wonder why you changed career and chose to work in a museum. Or, spending too much time worrying that your museum must be the only one that seems to be having issues with money, staff, visitor numbers etc. can certainly take one’s eye off the big picture.

Furthermore, perhaps it is useful to ask ourselves: ‘How do we keep ourselves challenged and inspired in our work?’ It is easy to forget how important and valuable our own continuing professional development is to keeping that vision for our museums and the narratives we tell alive.

This is why it is important to have courses such as this to be able to connect with others in order to help us think creatively and approach our own museums with a fresh perspective. The value of ‘Inside Museums: Your Part in Their Future’ is that opportunity to connect, share, collaborate with other creative thinkers and practitioners whether they be trustees, front of house members, curators, volunteers etc. This way we can create a ‘supermind’ – a collective understanding of what makes a great museum – museums which showcase the wonder of collections and exhibitions and inspire curiosity.

Maybe our part in the future of museums is to continue to discover new ways of connecting and collaborating for the success of all.

Inside Museums – Chris Strang

We have just attended Share Museum East’s two-day training programme ‘Inside Museums’, a fascinating and thought-provoking interactive course on customer engagement in museums and galleries.

The course treats you to great insights, guest speakers, practical sessions, fun challenges and visits to museums, while providing ample opportunity for collaboration between the participants.  Our participant group comprised enthusiastic and creative trustees, volunteers and interpretation staff who all brought interesting perspectives from their own museum experience.

The broad agenda covers the management of museums and exhibitions, collections interpretation and exhibition, customer engagement and inclusion, and how to keep the offering relevant for today’s audience.

The course is amiably and expertly led by the impressive Dr Nick Winterbotham, whose deep knowledge of museums really helps bring to life discussions on how to keep exhibitions and story-telling relevant for changing expectations.

I have found the SHARE Museums East training to be of a consistently high standard: courses such as this are worth committing the time to attend and will definitely help your exhibition strategy.

Give it a go!

 

My Museum Matters – Advocacy Training Day

Melissa Kozlenko, Royal Anglian Museum, reflects on the training day held at IWM, Duxford

To be honest I wasn’t quite sure what to expect from this day of training, but I figured that learning how to advocate for my museum could never hurt! What I got from the day was more than I had expected.

It was really interesting to learn about ways to look for funding or people that may want to donate to your museum, especially from the perspective of how it would also benefit them. The course was really helpful to allow me time to think of a concise message I would like to give about my museum, what I do and how we are unique. Furthermore, as I am not a Cambridge local, it was nice to have the opportunity to sit down with other people and identify businesses and prominent figures in the area who may wish to support us. As we are most likely moving from our present site in the next decade, it gives me more things to think about as a long term plan to fund this or garner more support for the future.

Although some of the ideas could not work for me as a partner museum to the IWM, there were definitely many ideas I took away with me, especially when it came to the annual planner ideas of advocacy tasks to do that didn’t involve money. The brainstorming with other museums in this area definitely also a helpful exercise as when ideas are being thrown around there is usually something that you did not think of.

The segment we did on goals or ways to read your impact was also quite helpful as I do check some of those, but it is always a good idea to have a measure of your success so you have the information at hand if asked about it by any potential donors or even your other museum staff!

After the day of training I definitely had some new ideas and was excited to hopefully start some projects based around ideas from the Advocacy training.

The Revised Museum Accreditation Standard

Miranda Ellis, SHARE Accreditation Advisor

Arts Council England’s revised Museum Accreditation Standard launched on 1 November after a long period of consultation and planning. Natasha and I went along to a training session in Birmingham to find out what the revised standard means for museums in our region.

5 Year Cycle
A change that we’re sure will be very welcome is that Accredited status will now last for 5 years from the date it is awarded. That means you will be invited to re-submit 4½ years after your successful award. During this time it will be as important as ever to keep your policies and key documents up to date and relevant, which will make life easier for you when your resubmission invitation arrives. You’ll also need to work on any ‘Areas for Development’ identified in your previous assessment (previously called ‘Areas for Improvement’), so that you can demonstrate your progress in these areas.

Revised Schedule
The revised Accreditation Schedule is now available online. Please have a look at this and check when your next return is due. If you have any problems with this, please contact your county Museum Development Officer (MDO) or the Regional Accreditation Adviser (Miranda Ellis or Ruth Burwood) for help.

Eligibility
Museums wishing to apply for Accreditation for the first time will complete an Eligibility Questionnaire as before, but this is a little different from the previous version. The questions are a little clearer, to identify the person who will be the main contact, for example. There will be a greater emphasis on having an appropriately constituted governing body from the start – see ‘Appropriate Governance’ below.

The initial eligibility assessment will be carried out by the Regional Accreditation Adviser, who will make a recommendation to the Arts Council. The Arts Council Accreditation Team will make the final decision. Museums not considered eligible will be supported by the Regional Museum Development service (SHARE Museums East, the Regional Accreditation Adviser, Museum Mentors and County MDOs) to make the necessary changes if they still wish to apply. Eligible museums will then be registered as ‘Working Towards Accreditation’.

Working Towards Accreditation
In order to standardise this phase of the process, museums will be given up to 3 years in which to submit their first full Accreditation Application. Regional Museum Development services (SHARE Museums East, the Regional Accreditation Adviser, Museum Mentors and MDOs) will support museums during this phase.

Appropriate Governance
The revised standard places greater emphasis on museums having an appropriately-constituted governing body. As mentioned above, to be eligible for Accreditation, museums will need to demonstrate this from the start. The following are eligible legal structures:

  • Charitable Company Limited by Guarantee (CCLG)
  • Charitable Incorporated Organisation (CIO)

This is not a full and exhaustive list – there are several other eligible structures (including Local Authorities and Universities), but for the sake of simplicity, these are the structures that museums in the region are most likely to have. Other legal entities like Charitable Trusts may also be eligible, provided they meet the main criteria to demonstrate they are appropriate for managing a museum. That is, constitutions must specifically refer to:

  • Ownership and protection of collections – it should make clear that the organisation has the power to operate a museum
  • Nature and status of the governing document (i.e. state the organisation’s legal constitution – CCLG, CIO or otherwise, set out the organisation’s objectives and how its governance is structured to achieve this)
  • Oversight by an appropriate regulatory body (e.g. the Charities Commission, Companies House)
  • The benefit to the public through access to the collections

However, we know that there are lots of museums that are already Accredited that probably don’t have this. Don’t worry if your museum falls into this category. The Arts Council is not looking to remove any museums from the scheme, so you will not be penalised on your next assessment if you can’t demonstrate appropriate governance. However, you are likely to be asked to review your constitution before your next return, as an ‘Area for Development’. It is, in any case, best practice to review the constitution of any governing body on a regular basis to ensure it is still ‘fit for purpose’. I’d recommend doing this around every three years. This is also very important for succession planning.

SHARE Museums East regularly offers workshops for Trustees, which we highly recommend Trustees to attend. Your County MDO can also offer support with governance review, so talk to them or the SHARE Museums East Team to ask for help.

Spectrum
The revised standard is more specific about the use of Spectrum procedures for collections documentation and management. If you are not already using Spectrum, have a look at our forthcoming workshops with the Collections Trust and book yourself a place to learn more.

Access Policy and Plan
There is a new requirement to have an access policy and plan in place. This is not just about physical access but should also cover anything you are doing to enhance sensory and intellectual access to collections. For example, this might be about layered interpretation or providing autism friendly access.

Audience Development
Again, this area of the standard has been made clearer in its requirements. The requirement is to understand who uses the museum and who doesn’t, using user feedback to inform development and planning for developing the range of users.

User Experience
The standard specifies provision of ‘stimulating learning and discovery activities’ that help a broad range of people to access the museum and its collections. Plus ‘effective communications’ with audiences though a range of appropriate media. This could include audio-visual interpretation, digital access to collections, and audience engagement via social media, for example.

Accreditation Mentors
Accreditation Mentors (formerly known as Museum Mentors) are experienced museum professionals who provide support for museums with the Accreditation process, where the museum does not have an experienced museum professional member of staff. The requirements for becoming a mentor have been relaxed to reflect the broader range of skills needed for Accreditation. Mentors need to have at least 3 years’ experience working at a senior level in museums (this used to be 5 years). There is no longer a requirement to have a professional museum qualification since the Arts Council recognises that other skills backgrounds are equally useful, for example business skills and qualifications.

Additional Information We recommend having a look at the following resources on the Arts Council’s website:

There is also a supporting guidance document that deals with Museum Constitutional and Governance Arrangements, which may be helpful for some museums. However, it’s quite a long, complex document. It will probably be quicker and easier to speak to the Museum Development Team at SHARE, the Regional Accreditation Adviser your Museum Mentor or County MDO before delving into this document.

Ongoing Improvements
The launch of the revised Standard represents the beginning of a process of improvement, not the end. There are still more supporting documents to come and the new online submission system, via Grantium, will go live in the Spring. The Arts Council will be continuing to assess how the Accreditation process is working and monitor the impact of the changes.

We will be working on some further guidance resources for you over the coming months and will publicise these as soon as they are available. In the meantime you might like to familiarise yourself with the new standard and check the schedule for your next submission date.

Remember, we are here to help you. Please get in touch if you have any questions.

I will be in post until January 2019, when Ruth Burwood returns from maternity leave and will take over again as Regional Accreditation Adviser.

SHARE Accreditation enquiry email – accreditationeast@norfolk.gov.uk
Miranda Ellis
miranda.ellis@norfolk.gov.uk
Ruth Burwoodruth.burwood@norfolk.gov.uk (from January 2019)
Or call us on 01603 495881.

Fundraising Cohort Facilitator

We are in the process of planning our 2018-2019 events programme launching at the beginning of September. One of programme is running a Fundraising Cohort which will include training focusing on fundraising strategy, specific types of fundraising activity along side peer support.

The cohort will comprise up to six museums represented by up to 12 participants (a pair of participants from each museum), who will undertake a combination of facilitated group meetings and 1:1 sessions at the participating sites with an experienced consultant. Participants are encouraged to attend in pairs so that there are two representatives of each museum. We have found from experience that this ensures a greater ownership of the process and that positive organisational change is more likely as a result. The strength of the cohort approach is that ideas, progress and successes are shared among participants as they work towards a clear goal, generating helpful discussion and a valuable informal peer support network.

The aim of the project is to work with one cohort for period of up to 9 months to develop fundraising strategies. The purpose of the support is not to do the work for the museums, but to support the development of skills and knowledge to build their capacity to fundraise. It is anticipated that the first meeting will focus on creating a fundraising strategy, with the content of subsequent meetings being tailored to suit the needs of the participants. We plan for the cohort will be active between October 2018-June 2019, although this timescale could be condensed.

The project should also develop resources and guidance documents that can be uploaded onto the SHARE website and used by other museums to help them with their fundraising activities; for example a ‘how to’ guide, spreadsheet template, ‘top tips’, recommended reading or blog article.

Therefore we invite tenders for a Fundraising Cohort Facilitator, please see the Cohort Facilitator Brief. Please send a proposal outlining how you would fulfill this brief to Miranda Ellis, closing date is the 5pm on Tuesday 28th August 2018. 

Changemakers – SHARE Leadership Development Programme 2016-18

Sian Woodward reflects on the Changemakers programme 

In 2015, my manager nominated me to apply to the Changemaker programme. As I read through the invitation to apply, I was uncertain as to my suitability, but could recognise the opportunity. SHARE were looking for 12 established museum professionals with commitment to working in museums, some level of responsibility, and the desire and ambition to make change happen and to develop their own leadership potential. Change was evidently going to be a key part of this programme (the name ‘Changemakers’ was a bit of a clue), yet it is often something we fear or dread, and often in the museum sector it can seem to be something that happens to us, rather than something we ‘make’. Clearly, SHARE wanted to equip participants for just such circumstances – the change that happens to us, and also to consider making changes ourselves.

So the 12 of us who were chosen have spent just over two years becoming Changemakers, and there have been plenty of changes over that time! (began Changemakers as Heritage Access Officer for North Hertfordshire Museum, and am now Collections Manager at the Museum of Domestic Design & Architecture at Middlesex University. Babies have been born, roles and jobs have changed, and we said goodbye to SHARE co-ordinator Simon Floyd and hello to Jamie Everitt, Regional Museums Development Manager, as one of our facilitators. It has been such a valuable experience, overseen throughout by Vanessa Trevelyan, past director of Norfolk Museums Service and now a consultant and museums adviser, in keeping with the excellent training and networking opportunities offered by SHARE Museums East generally.

Meeting together at regular intervals gave us the opportunity to visit each other’s organisations. We enjoyed time at Flag Fen, the Museum of East Anglian Life, IWM Duxford, Strangers Hall Norwich, HMS Belfast, Ipswich Art Gallery, North Hertfordshire Museum and Moyse’s Hall Museum.

Two residential sessions were spent at the Cambridge Moller Centre, part of Churchill College, which is a fantastic conference centre. It was so valuable to have extended time away; a day for a session was great, but could be taken up by a lot of travelling, and sometimes seemed to be over almost as soon as it started. The residential sessions allowed us to spend more time on activities and also just chatting with each other.

Not only did we work together trying out various strategies and techniques to employ back in our workplaces, but we also benefitted from visiting speakers giving up their time to share some of their wisdom and experience. Over the course of the programme we heard from: Steve Miller, Head of Norfolk Museums Service; Kate Carreno – Assistant Director of the Fitzwilliam Museum: Ruth Burwood, Museum Development Project Officer with responsibility for Accreditation;  Cat Hobbs, Director of We Own It, a campaigning organisation; and Bill Seaman, Director of Colchester & Ipswich Museum Service.

Over this time, we have developed a supportive network of museum professionals facing similar dilemmas. Each meeting has provided a safe environment to articulate, discuss and find solutions to current challenges. It has been a kind of therapy to find out that the challenges we face are not ones we face in isolation, and we have been able to make use of each other’s experiences and reflections to work out strategies in difficult situations. Activities like active listening exercises, courageous conversations and multiple cause analysis – looking at what is at the root of a problem, and what actions on your part will make the most difference – have improved our ability and confidence to assess situations, helped develop interpersonal and negotiating skills, and given us problem solving approaches to equip us for our changing environments.

Perhaps the most valuable aspect of Changemakers has been this opportunity to reflect on the experience and skills that each of us has, to develop confidence in our own abilities and resilience in the face of the many challenges in our sector. Wherever our career paths take each of us next, we recognise all that we have to offer our work places and the wider sector, and have seen the value of sharing our knowledge and skills. SHARE Museums East is a great resource for equipping and connecting museum professionals, and the Changemakers programme has been a great way to help us develop good leadership practices. These will not only benefit those of us who participated, but our workplaces, those we manage, and those we mentor. I hope SHARE is able to offer similar programmes in the future, as investing in museum professionals to develop their potential and the potential of the wider sector and fellow professionals is an invaluable way to secure the future of the sector as a whole.

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