Digital Support

There is lots of help available for museums wanting to develop digital content, skills and capacity. Use this page to find the most relevant support for your needs. Remember to sign up for our newsletter and follow us on Twitter for updates, grants, and training opportunities relating to digital work in museums.

Guidance, Toolkits and useful info

Heritage Digital

Heritage Digital is a new project supported by NLHF Digital Skills for Heritage funding stream, aiming to increase the amount of free digital skills training and support available to heritage organisations. The Heritage Alliance are leading a unique consortium supported by Media Trust, Charity Digital, Naomi Korn Associates & The Heritage Alliance who will be creating a training package responding to needs emerging in the next two months grouped into 4 key strands of digital comms, digital strategy, digital rights and digital tech.

Click here to register your interest.

Digital Heritage Lab

Digital Heritage Lab is funded through the support of the National Lottery Heritage Fund as part of the Digital Skills for Heritage initiative. It is a free programme for small and medium heritage organisations seeking to develop their digital capabilities and capacity.

Click here to register your interest.

Digital Pathways

Resources from Culture24 to help museum people understand and use digital tools and channels. Themes include how to make podcasts, online surveys, using Instagram, marketing, websites etc. Click here to browse the resources.

Digital Culture Network

Click here to find resources on audience engagement, streaming, income generation, safeguarding online, podcasting, producing videos, remote working tools, webinars and much more.



Grants and Funding

New funding streams are opening all the time, and existing grant schemes are being re-purposed. Keep an eye on Twitter to keep up to date.

SHARE Online Fundraising Support

We will fund and set up online fundraising pages, e-newsletters and web pages for museums in need. Click here for more information.

Training and Development

SHARE Digital Training

Click here to see what digital training is on offer.

Collections Trust

The Collections Trust are offering a range of online learning opportunities, from virtual book clubs to Q&A panel sessions and webinars. Click here to find out what is on offer.

Digital Culture Network

Click here to view current training opportunities.


People offering FREE help

SHARE Helpline: Support with Audience Development, Communications and Marketing

We have appointed Christina Lister of Christina Lister Comms  to support museums in the second phase of support. Christina can take your calls and emails about any aspect of Marketing, Communications and Audience Development. She can give you advice and help, which might include:

  • Developing a communications plan during closure
  • Engaging audiences during closure
  • Researching your audience and/or non-users
  • Reallocating or focusing marketing budget
  • Marketing and Audience Development plans for re-opening
  • Developing ideas and content for Social Media channels

Please email Christina: to arrange a time to talk.

Collections Management Systems

The suppliers of Collections Management Systems are stepping up to help where they can. The Collections Trust have compiled a roundup of lockdown support being offered. Do contact your supplier if you are having trouble accessing data from home.

Arts Council Tech Champions

Tech Champions provide one-to-one support. They can offer assistance in working and collaborating remotely, keeping up engagement with your audiences, strategies for generating income through online retail and donations, maximising your website offer and much more! Get in touch here.


AIM is offering free one-to-one surgeries with the Digital Heritage Lab on digital skills to its members.  Covering marketing, visitor engagement, collections or access and inclusion, a one-to-one session will help with a particular digital challenge at your museum, or help get you started on a digital project.

Google Arts and Culture

Google Arts & Culture is offering support with digitizing, storytelling, audience engagement, innovative technologies.


have published a list of free and discounted tech tools and support for charities for digital software, social media and design.

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